Description

• Manage inbound and outbound calls while maintaining a high level of customer satisfaction.
• Address customer inquiries, resolve issues, and provide accurate information for product and service queries.
• Document and track customer interactions through internal systems.
• Collaborate with team members to achieve individual and team performance goals.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelors degree in any field preferred.
• Experience Level: 35 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer‑centric attitude.
• Responsibilities and Duties: Ability to work in a fast‑paced environment and handle mu...