Manila, PH

CALL CENTER CUSTOMER SERVICE MANAGER

Full‑time, on‑site position at our contact center. We offer competitive compensation, performance‑based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and excitement incentive programs.

RESPONSIBILITIES

• Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams
• Coach and develop supervisors on customer service best practices and performance management
• Monitor and improve call center metrics, productivity, and service quality
• Foster a culture of accountability, continuous improvement, and excellence
• Oversee workforce management and set clear performance goals
• Develop strategies to enhance customer satisfaction across all service interactions
• Motivate teams to maximize sales opportunities and meet revenue targets
• Ensure accurate and timely payroll review and s...