Job Title: Call Center Agent Location: Phoenix, AZ (100% Onsite) Local Candidates Preferred Job Summary We are seeking a Call Center Agent to provide customer support and assistance through inbound and outbound calls while delivering excellent customer service. The ideal candidate will handle customer inquiries, resolve issues, document interactions, and maintain professionalism in a fast-paced environment. Key Responsibilities Respond to inbound and outbound customer calls professionally and efficiently Provide information regarding services, programs, accounts, applications, or requests Document customer interactions, inquiries, and resolutions accurately in systems Resolve customer concerns and escalate unresolved issues when necessary Maintain service levels and meet call handling performance metrics Process requests, update records, and enter data into internal systems Assist customers via phone, email, and other communication channels as needed Follow agency policies, procedures,...