Job Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Address customer inquiries, complaints, and service requests effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Achieve set targets and goals on customer satisfaction and response time.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 3-5 years of experience in a call center environment.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Ability to multitask and handle high call volumes.
• Qualities and Traits: Strong problem-solving abilities and customer-centric attitude.
• Working Conditions: Ability to work in a fast-paced and dynamic environment.
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