Call Center Agent - Blended Support - Rider Support Order Taking App Account

Location: On-site - Pasig

Experience: 1-3 Years Exp

Education: High/Senior High School

Employment Type: Full-time

Requirements

• At least Senior High School graduate or College Level
• Have at least 1 year experience in BPO industry
• College Graduates with no BPO experience are welcome to apply
• Basic English communication skills and well-versed in local language (Tagalog)
• Amendable working on a shifting schedule (dayshift, midshift & GY shift)

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging
• Assist users with placing food orders, order modifications, cancellations, and refunds
• Provide support for app navigation, account setup, login issues, and payment conc...