Call Center Account/Process Trainer (Taguig)

About the job Call Center Account/Process Trainer (Taguig)

Position: Account/Process Trainer (Taguig) | Onsite
Responsibilities:

• Training Needs Analysis:
• Accurately identify training requirements.
• Provide ongoing support on the floor to reinforce learning and enhance performance.
• Curriculum and Course Design:
• Demonstrate comprehensive understanding of course design processes from start to finish.
• Content Development:
• Show thorough knowledge of content creation and apply appropriate methodologies.
• Course Delivery:
• Use effective training techniques and methods to facilitate learning.
• Research Methodology:
• Possess basic understanding of research principles to conduct ethical and effective research with guidance.

Requirements: