The Call Center Executive is the first point of contact for inbound and outbound calls related to general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media inquiries’ responses. The role is essential in guiding potential customers, capturing leads, and supporting the sales team in converting inquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities :

• Inbound & Outbound Call Handling
• Answer all incoming calls promptly and professionally, providing accurate information about offerings, tickets, and promotions.
• Make outbound calls to follow up on leads, incomplete bookings, or past group visits.
• Log all calls and interactions in the CRM system.
• Respond to and resolve all inquiries coming from social media platforms in a timely and professional manner.
• Identify potential leads and refer them to the appropriate sales executive for...