Job Description

Job Description

Calibration Services Coordinator & Supervisor Location Onsite - Haltom City, Texas 76117

COMPENSATION & SCHEDULE
* $29/hr BOE
* Full-time, standard business hours
* W2 employment

ROLE IMPACT
The Customer Service Supervisor leads the customer service function within the Depot Calibration Department to ensure timely, accurate communication and service execution for calibration of medical devices. This role drives customer satisfaction by aligning service coordination, quotation accuracy, and turnaround performance with operational goals. Success is measured by SLA adherence, customer satisfaction scores, and continuous process improvement.

Responsibilities
* Supervise and support customer service representatives and shipping/receiving staff in daily operations
* Monitor customer inquiries, service requests, and complaints to ensure prompt and pr...