Take the lead in customer satisfaction at Veriforce as a Customer Success Manager in Calgary. Focus on managing key client accounts with tailored support.
This permanent role emphasizes your relationship management skills to maintain client loyalty and satisfaction. You will act as a trusted advisor, analyze trends, and collaborate with internal teams to resolve issues and improve services. This position encompasses a proactive approach towards customer experience, necessitating strategic thinking and effective communication.
Key Responsibilities:
• Act as primary contact for assigned accounts
• Assess client satisfaction and resolve issues quickly
• Collaborate with Sales and Product teams
• Conduct training sessions and workshops for clients
• Recommend solutions based on client needs
Requirements:
• 2–5 years of B2B customer service experience
• Proven ability to build long-term client relationships
• Excellent analytical and problem-solving skills