Enhance insurance service quality at CAA CCG as a Quality Assurance Analyst. This role focuses on call evaluations, trend analysis, and improving processes to optimize customer interactions.

CAA CCG seeks a Quality Assurance Analyst with a background in insurance sales or service. As a candidate, you should have three to five years of relevant experience and excel in communication skills. You will analyze performance metrics and recommend strategies to improve service quality, ensuring compliance with Quality Guide Standards.

Key Responsibilities:
• Evaluate recorded calls for business partners
• Identify improvement trends and performance gaps
• Maintain and update quality assurance documentation
• Communicate analysis results to supervisors
• Collaborate on training initiatives to enhance knowledge

Requirements:
• Post-secondary education in a related field
• 3-5 years experience in insurance sales/servi...