Key Roles & Responsibilities

• Departmental Epicenter: Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.
• Pre-Arrival Preparation: Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.
• Inter-Departmental Liaison: Track and monitor service requests performed by other departments—such as Turndown (Housekeeping), Maintenance, or F&B—to ensure they meet Raffles’ strict timelines and standards.
• Operational Coordination: Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Guest Preference Management: Actively update guest history databases ...