About Firstsource

Firstsource Solutions Limited is a global Business Process Management (BPM) organization and part of the

RP-Sanjiv Goenka Group . Listed on the NSE & BSE, Firstsource partners with leading global brands across

Banking & Financial Services, Healthcare, Communications, Media & Technology, Retail and Utilities . With delivery centers across India, the US, UK, Philippines and other global locations, Firstsource combines

domain expertise, digital transformation, analytics, automation and AI

to reimagine business processes at scale.

What is UnBPO™?
UnBPO™

is Firstsource’s differentiated operating philosophy.
It moves beyond traditional BPO models to:
Redesign processes instead of merely executing them
Embed

automation, AI, and analytics

into core workflows
Deliver measurable business outcomes rather than transactional output
Combine human expertise with digital augmentation