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Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)
IBM
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AMSTERDAM, Netherlands
Location
AMSTERDAM
Posted
June 13, 2026
Commute
Local Area
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Job Description
**Introduction**
IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC).
Building on IBMβs own AI-led Customer Transformation, where, as Client Zero, IBM transformed its Sales, Marketing, Commerce & Service functions -- the CoC helps clients reimagine their front office by:
* Inspiring clients with IBMβs own transformation story, outcomes, and lessons learned.
* Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led approaches.
* Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps.
* Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities.
**Your role and responsibilities**
Your Role and Responsibilities
As a CoC Business Transformation ...
IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC).
Building on IBMβs own AI-led Customer Transformation, where, as Client Zero, IBM transformed its Sales, Marketing, Commerce & Service functions -- the CoC helps clients reimagine their front office by:
* Inspiring clients with IBMβs own transformation story, outcomes, and lessons learned.
* Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led approaches.
* Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps.
* Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities.
**Your role and responsibilities**
Your Role and Responsibilities
As a CoC Business Transformation ...