Business Analyst role on the Document Management Platform team is a high-impact opportunity to shape how John Hancock communicates with its customers at key moments, especially for new products and long-term care. You’ll sit at the intersection of business, technology, and operations, turning complex requirements into clear, implementable solutions on the SmartCOMM platform.

Your work will directly support John Hancock’s mission to make decisions easier and lives better by ensuring communications are accurate, timely, and easy to understand. In this role, you’ll gain deep domain expertise, end-to-end delivery experience, strong cross-functional collaboration skills, and increased technical and analytical capabilities, all while having visible impact on critical customer-facing processes.

**Office location: Boston - USA, or Toronto - Canada or Waterloo - Canada**

**Work arrangement: Hybrid - 3 days from Office (from nearest office), 2 days from Home; Working r...