Responsibilities

• Provides user support.


• Responds to related service requests, troubleshoots incidents, and investigates problems.


• Assists with, creates or updates process, training and system documentation.


• Assists with/delivers web-based training to end users.


• Assists with documentation of requirements for new systems or enhancements.


• Assists with, creates or updates use cases that support requirements analysis, functional designs, user acceptance testing, and training material.


• Participates in pilots and rollouts.


• Develops and delivers stakeholder communications.


• Assists with the coordination of subject matter experts for requirements refinement and user acceptance testing.


• Assists with/performs system testing.


• Liaises with business, technology, and support teams to ensure systems meet business requirements.


• As...