RESPONSIBILITIES

• Production Support
  • Provides assistance to application users in their daily production issues/help desk assistance and coordinate with appropriate unit such as IT Units and or external vendor for the resolution.
  • Implements service level standards to ensure timely resolution of production issues.
  • Assist in the implementation of production fixes such as
    • Prepares and reviews Incident Report / Business Requirement
    • Prepares and reviews Work Plan / Schedule
    • Conducts UAT for production fixes needed
  • Provides update to Supervisor on resolution of issues.
• Consolidates UAT documents
• Performs EOD/parameter maintenance in testing environment
• Conducts walk through with Business Unit for fixes implemented
  • Prepares required documentation and sign-off needed for production implementation
• Maintenance of App...