Job Req Number:

Time Type: Full Time

Position: BSS Control Tower Specialist – OSS Impex

Department / Location: MNL ISSC - Business Support Services Control Tower

Line Reporting: Business Support Services CT Team Leader

The Specialist is responsible for Control Tower - Operational services – Import / Export activities. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions. They should support the team leader in meeting the KPIs, workforce management, reports generation and presentation.

Key Tasks & Deliverables

• Creation of booking and converting of shipment into CW1.
• Creation of shipment based on the specific client requirements.
• Monitoring and filing of eManifest into CW1 fo...