SUMMARY

The Business Support Specialist is an entry level role that provides operations support by contacting branch personnel to ensure all shipment information are completely and accurately filled in the system, including maintenance of customer master file database and ensure accuracy and completeness of reports and client deliverables.

RESPONSIBILITIES

•Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions

•Monitor different Key Performance Indexes (KPIs) and helps drive branch compliance to CSOPs

•Maintain the data integrity of Client Master Files (CMF) and Access Profiles (AP) based on prescribed formats.

•Support the SOP validation process by following up with the applicable branches to ensure data completion and accuracy

•Support data entry and EDI retriggering

•Flag irregularities via the use of...