About the job Business Support Officer
About the Role:
We are looking for a motivated Business Support Officer who will be responsible for managing both customer support interactions and content-related tasks.
Key Responsibilities:
- Handle customer relations and inquiries, ensuring timely and professional resolution within defined turnaround times (TATs).
- Coordinate with relevant teams to resolve queries and identify opportunities for service and process improvement.
- Create, review, and maintain content to ensure accuracy, consistency, and alignment with brand standards.
- Perform manual testing of applications, websites, and contents.
Required Skills & Competencies :
- Intermediate, Diploma, or equivalent qualification in a relevant field.
- Strong communication, analytical, problem-solving, and interpersonal skills.
- Proficiency in MS Office and familiarity with documentation and content support tools.
- Willingness to learn new t...