Time Type:

Position:

BSS Control Tower BSA – RMT

Department / Location:

MNL ISSC - Business Support Services Control Tower

Line Reporting:

Business Support Services CT Team Leader - RMT

The Business Support Assistant is responsible for managing Control Tower RMT activities, including uploading all relevant carrier rate sheet into the GPM system. This role focuses on maintaining the highest level of service quality while ensuring key performance indicators (KPIs) such as quality, timeliness, and productivity are met. The individual is expected to proactively identify process issues, communicate them effectively, and recommend improvements. Additionally, the Business Support Assistant supports the team leader in achieving KPIs and ensuring compliance with directives.

Key Tasks & Deliverables