You will be responsible for acting as the regional hub that aligns country sales operations with regional sales objectives and connects sales, service delivery, supply chain, and customer support to ensure consistent execution. You will lead regional escalation management and high stakes customer communication to resolve critical issues swiftly, strengthen trust, and translate troubleshooting into sustainable process improvements.

1. Operational Regional Coordination

• Ensure alignment of country sales operations with regional sales objectives
• Act as a regional coordination hub between sales, service delivery, supply chain, and customer support
• Translate operational trouble shooting (escalation management) into improvement of sales standard processes

2. Regional Escalation Management

• Serve as the regional escalation point for critical issues
• Develop clear escalation protocols an...