Job Purpose:

Business Process Manager leads the strategic business process, reviews and improvement initiatives, and delivers innovative software development products aligned with management’s goals and direction.

Responsibilities:

• Implement the OE Framework across mall operations.
• Ensure the deployment and maintenance of standardized process documentation (SOPs, Work Instructions, RACIs).
• Drive achievement of SLAs for all standardized processes.
• Ensure compliance with internal and external audit requirements.
• Identify and escalate process risks and issues to the OE Lead.
• Manage and mentor Process Analysts, fostering skill development and performance.
• Partner with Tenants, Mall Operations, and Corporate Teams to ensure alignment of process improvements with business goals.
• Facilitate workshops, meetings, and feedback sessions to gather ins...