We are looking for a collaborative mid-level Business Process Analyst to support our Operations Managers by ensuring our operations teams (CX, Sales, Credit and Finance) have the tools, documented processes and training in place to support and facilitate smooth and seamless internal operations that will give our teams every chance to keep our promises to customers and succeed.

KEY RESPONSIBILITIES:


+ Process Documentation: Working closely with allocated Subject Matter Expert/s to document process changes in a standardized and appropriate manner.

+ Subject Matter Expert Support: Support Subject Matter Experts with the effective execution and rollout of change projects.

+ Customer servicing: Contribute towards the creation of documentation, process flows and other items that help drive a high standard of customer service. This ranges from funding application processing, customer service requests and transaction processing.

+ Process too...