**Position:**
Business Operations Manager, Salesforce

**Job Description:**

**Summary:**

The CRM Business Product Owner establishes clear day-to-day business ownership of Salesforce CRM. This role is accountable for maximizing business value and measurable outcomes derived from CRM investments, including revenue enablement, productivity gains, and user adoption. As the primary business decision-maker for CRM prioritization and trade-offs, this role ensures that CRM capabilities are aligned to business priorities and deliver tangible results. Operating within a business-led governance model, this role serves as the bridge between business stakeholders and the CRM CoE, translating business needs into actionable priorities and ensuring delivery aligns with expected outcomes.

**What You Will Be Doing:**

+ Own business outcomes and value realization for the CRM product, with accountability for measurable impact.
+ Define, maintain, and commu...