JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS

Location: Mumbai

CTC: Up to 10 LPA

Positions Open: 1

Preferred Qualifications

• Bachelor’s degree in Engineering, Computer Science, Statistics, or a related field.
• 2–5 years of experience in BI, MIS, or reporting domains.

• Experience in BFSI / Banking / Call Centre analytics preferred.

Department: Business Intelligence Unit (BIU)

Function: Call Centre Analytics

Employment Type: Full-Time

Key Responsibilities

• Develop and automate daily, weekly, and monthly MIS reports for Call Centre operations.
• Create interactive dashboards and performance tracking reports.
• Perform dat...