Join Manulife as a Senior Business Intelligence Analyst and reshape decision-making with data insights. Support key business operations while enhancing customer experiences through analytics.

This hybrid position focuses on translating complex business needs into strategic objectives and developing KPIs that drive performance across various business segments. You will utilize BI tools like PowerBI for dashboard creation, identify trends in data, and communicate findings to senior executives. Your role includes analyzing customer feedback and improving key metrics like NPS.

Key Responsibilities:
• Design and maintain enterprise-grade dashboards using BI tools
• Translate business needs into KPIs and reporting solutions
• Proactively identify trends within datasets for actionable insights
• Collaborate with stakeholders to provide comprehensive data analysis
• Analyze customer experiences to find improvement opportunities

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