Business Insights Manager

The Insights Manager is a strategic leader responsible for bridging the gap between raw data and operational excellence by translating complex performance metrics and customer feedback into actionable business strategies. This role focuses on identifying process bottlenecks, product gaps, and efficiency opportunities through rigorous root-cause analysis, ultimately designing and tracking scalable initiatives that improve key outcomes like CSAT, productivity, and SLA adherence. Beyond technical analysis, the manager is a key influencer who must craft compelling data-driven narratives for senior leadership, develop standardized analytical frameworks, and mentor team members to foster a high-performance culture of continuous improvement.

Key Responsibilities

• Analyze operational performance metrics (SLAs, backlog, productivity) to uncover trends and efficiency opport...