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Unique Skills:

[[cusuniqSkills]]







Education and Experience Requirements

Bachelor's Degree in Business Administration, Information Systems, Computer Science required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years experience supporting or acting as a SME for BT applications, including in depth transactional and cross functional process knowledge preferred.. .


Position Purpose:

Responsible for supporting Customer Support software solutions enhancements and sustaining activities. A large focus will be supporting new software initiatives while ensuring the integrity of the global template, as well as identifying, scoping and delivering on continuous improvement opportunities. Requires extensive knowledge of lean and project management techniques. Identifies where process improvement...