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Job Description
We are seeking a Business Excellence Manager to lead continuous improvement initiatives and drive operational excellence within our shared services operations. This role is critical in enhancing service delivery, optimizing processes, and ensuring alignment with client expectations and industry standards.
The ideal candidate will bring expertise in process improvement methodologies such as Lean or Six Sigma, a strong analytical mindset, and a deep understanding of BPO metrics and operations. You will collaborate closely with cross-functional teams to implement best practices, foster a culture of continuous improvement, and deliver measurable business impact.
Key Responsibilities:
Lead and execute process improvement initiatives to enhance efficiency, reduce costs, and improve service quality.
Analyze operational data to identify trends, gaps, and opportunities for improvement.
Collaborate with operations and quality teams to...