POSITION SUMMARY
•This role will be responsible for setting the expectations for overall Client Account Engagement and Service Delivery at Tag. The Business Director establishes best practices to serve our clients across multiple service offerings and empowers and enables his/her operations team to deliver superior service. The role focuses on client engagement, operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.
JOB QUALIFICATIONS
•A Bachelor’s degree or equivalent experience is required
•At least 8 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
•Minimum 8 years business disciplines
•Minimum 3 years managing key Account teams globally/locally
•Minimum 2 years re...