Primary Duties & Responsibilities

• Develop client intelligence including research on client news, maintenance of updated information, and analysis of client engagements to discover and strategize potential business growth opportunities encouraging cross selling among service lines.
• Lead and manage client satisfaction process to understand customer feedback, drive improvements, and maximize client loyalty as brand promoters.
• Lead and manage client segmentation process to profile clients and develop programs to engage them.
• Coordinate and monitor relationship management with existing clients especially key accounts, creating innovative ways to strengthen engagement with clients.
• Write client success case studies or feature articles to demonstrate how the Firm’s services created value for the client in solving their challenges or supporting their aspirations.
• Support data cleaning, alignment, analytics, and governance and ...