Responsibilities Achieve targets for the retention of B2 C and B2 B members in allocated segments through undertaking telephony and face to face relationship/account management activities Implement business development activities identified in the sales plans for allocated key priority segments that will contribute to the achievement of country business plan objectives, and ensure implementation within agreed budgets and timescales. Undertake measurement and analysis of retention and account management processes, communications and activities to improve commercial capabilities. Provide coordination and reporting support for the SA BD team in the sourcing, allocation of leads and provision of desk based research on a variety of potential retention, acquisition and engagement activities. Identify opportunities to engage with members and specified target audiences to drive acquisition, retention, member satisfaction and brand engagement. Work cross-functionally to improve member experienc...