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Business Consulting - Product Support Manager

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EY
📍 Bangkok, Thailand
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Location Bangkok
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

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Job Description

Job Title: Product Support Manager


Role Overview

The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.

Key Responsibilities

  • Lead product support teams and define support operating models

  • Own product incident management, escalation, and resolution

  • Collaboration with Product Owners and Engineering on backlog prioritization

  • Define SLAs, support KPIs, and service performance reporting

  • Drive root-cause analysis and preventive actions

  • Oversee release readiness and post-deployment reviews

  • Manage stakeholder communication for product issues and risks

    • Qualifications & Skills

  • 7–12 years of experience in product or application support roles

  • Strong leadership and stakeholder management skills

  • Experience ...

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    📍 Location Details

    🌆
    City
    Bangkok
    🗺️
    Country
    Thailand
    🚗
    Commute
    Local Area

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