Work Arrangement / Work Shift: Remote/EST

Role Overview:

The Business Central Support Consultant is responsible for providing ongoing support and optimization of Microsoft Dynamics 365 Business Central solutions post-implementation, with a focus on client success, problem resolution, and continuous system improvement. This role acts as the primary point of contact for clients, troubleshooting issues, providing expert guidance, and ensuring that the system continues to meet business needs long after go-live.

As a vital part of the support team, the Support Consultant offers expert-level support to clients and internal teams, helping clients navigate system challenges, optimize workflows, and maximize the value of their Business Central solution. This role requires deep product knowledge, exceptional problem-solving skills, and the ability to manage and resolve support tickets in a timely and efficient manner.