Business Application Support Specialist – Finance (80-100%)

A Business Application Support Specialist plays a crucial role in ensuring the stability, availability, and optimal performance of banking applications. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. The specialist is responsible for providing functional support to employees and customers of the Lombard Odier group in the Finance domain. This support team’s main mission is the satisfaction and trust of colleagues and clients.

Responsibilities

• Identify, resolve and troubleshoot all functional support issues for finance and accounting applications.
• Participate in quality controls and documentation of new application release notes.
• Monitor KPIs to ensure SLAs are met and the service is on time and reliable.
• Escalate major incidents to the incident mana...