**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Consultant within PNC's Data, Modeling & Analytics Customer Experience Analytics organization, you will be based in Pittsburgh, PA or Washington, DC.

Role Overview:

The Customer Experience Analytics team helps PNC understand how customers experience our products, services, and processes—and where we can do better. As a Business Analytics Consultant on the team within the Data, Model & Analytics organization, you will work with customer complaints, survey responses, and call center transcripts to help tell the story of the customer and identify opportunities to improv...