Business Analyst/ Product Owner will be responsible for analyzing customer needs, identifying improvement opportunities, and ensuring that the platform features align with business goals and customer expectations. This role requires strong analytical skills, excellent communication abilities, and a collaborative approach to working with cross-functional teams.

Job Responsibilities

• Requirement Elicitation and Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements related to CRM functionalities and processes. Conduct workshops and interviews to understand business needs and challenges.
• Process Mapping and Optimization: Map existing business processes related to customer relationship management. Identify process gaps, inefficiencies, and areas for improvement. Propose optimized workflows aligned with CRM best practices.
• CRM Platform Implementation: Work closely with CRM vendors and IT teams to implem...