Description
seeking a highly motivated Business Analyst/UAT Analyst to support a contact center transformation from Avaya to Five9. This role will focus on translating existing call flows into structured, user-friendly test cases and facilitating User Acceptance Testing (UAT).
The ideal candidate is self-directed, detail-oriented, and comfortable working with business users to clarify processes, ask questions, and convert loosely documented workflows into clear, executable test scenarios.
Test Case Development
• Analyze existing contact center call flows and documentation
• Translate workflows into clear, structured, end-user-friendly test cases
• Standardize test cases into a consistent, usable format for UAT
• Identify gaps, inconsistencies, or missing steps in current flows
UAT Execution & Support
• Execute test cases across Five9 contact center workflows
• Support business users during UAT cycles
• Document test results, defects, and inconsistencies...