<p style="text-align:justify"><b>Role Name: Business Analyst</b></p> <p style="text-align:justify"><b>Location: Toronto, ON (Onsite)</b></p> <p style="text-align:justify">We are looking for an experienced Business Analyst (BA) to support our CCaaS (Contact Center as a Service) Peripherals implementation. This is an onsite role requiring close collaboration with business stakeholders, IT teams, and vendors to translate business requirements into scalable CCaaS solutions.</p> <p style="text-align:justify">The ideal candidate will have strong expertise in contact center operations, IVR design, and CCaaS platforms, along with excellent analytical and communication skills to drive successful project outcomes.</p> <p style="text-align:justify"><b>Key Responsibilities</b></p> <ul> <li style="text-align:justify"><b>Require...