Business Analyst – ServiceNow

As a seasoned subject matter expert, you will work with internal and external clients to determine requirements and define solutions that address complex business, process, and systems challenges. You will act as a liaison among stakeholders to understand organizational structures, policies, and operations, and recommend solutions that enable the organization to achieve its goals.

Key Responsibilities

• Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value.
• Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies.
• Works closely with internal clients to apply industry best‑practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information,...