Location
San Antonio
Posted
May 25, 2026
Commute
Local Area
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Job Description
Description We are looking for a Business Analyst to support incident operations for live business systems in San Antonio, Texas. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can assess production issues, coordinate response efforts, and help drive timely resolution in fast-moving environments. The role works closely with technical and operational partners to improve incident handling, strengthen documentation, and contribute to post-incident review activities.
Responsibilities:
β’ Evaluate incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response.
β’ Partner with Engineering, Product, Support, and Operations teams to keep issue response aligned and moving toward resolution.
β’ Monitor incidents from initial identification through closure, ensuring updates, ownership, and follow-up actions remain on track.
β’ Review recurring production issues to identify patterns, oper...
Responsibilities:
β’ Evaluate incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response.
β’ Partner with Engineering, Product, Support, and Operations teams to keep issue response aligned and moving toward resolution.
β’ Monitor incidents from initial identification through closure, ensuring updates, ownership, and follow-up actions remain on track.
β’ Review recurring production issues to identify patterns, oper...