We are seeking a highly analytical and results-driven Business Analyst to support Project Management and Transformation initiatives. The role is responsible for analyzing business processes, identifying improvement opportunities, and driving operational efficiency across the organization. The ideal candidate has strong BPO experience, a solid background in process improvement methodologies, and excellent stakeholder management skills.

Key Responsibilities

• Lead and support business transformation and process improvement initiatives.
• Conduct business trend analysis to identify performance gaps and growth opportunities.
• Perform root‑cause analysis and value stream mapping to improve operational efficiency.
• Collaborate with cross‑functional stakeholders to gather requirements and define solutions.
• Develop business cases, project documentation, and performance reports.
• Support project planning, tracking, and exe...