We are seeking a Business Analyst to support business applications, operational processes, and system enhancement initiatives within a fast-paced, SLA-driven environment. You will work closely with business users, IT teams, vendors, and stakeholders to ensure smooth system operations, effective issue resolution, and continuous process improvements.

• Salary up to $9,000 + AWS
• Hybrid Work Arrangement
• Up to 21 days of Annual Leave, Birthday off, etc

• Collaborate with stakeholders to elicit and document business requirements and translate them into user-stories.
• Analyse requirements to drive the design or review of test cases/business model/processes.
• Translate requirements into functional specifications, epics, user stories, and acceptance criteria
• Maintain system documentation, SOPs, and knowledge base articles