We are looking for an experienced Business Analyst to support a Customer Feedback Management System (CFMS) built on Microsoft Dynamics 365 CRM for a Singapore Government agency.

The role focuses on Business-As-Usual support, stakeholder management, incident handling, system enhancements, and ensuring smooth day-to-day operations of the CRM platform.

• Manage day-to-day Business-As-Usual support for Microsoft Dynamics 365 CRM
• Handle incidents, service requests, and change requests
• Work closely with business users, vendors, and technical teams
• Support system enhancements, testing, and releases
• Perform requirement gathering and documentation
• Ensure data quality and compliance with governance policies
• Maintain system documentation and reports
• Recommend process and system improvements

• Minimum 4 years of relevant experience as a Business Analyst su...