The Business Analyst II is responsible for support of clients in the daily activities related to their various business needs including responding to internal and external requests in an effort to identify process improvements, facilitating solutions and continually maintaining the client’s established business relationship, supporting service activities, and analyzing complex data for assigned APAC clients.

• Analyzes and clarifies freight rate agreements received from clients so that these rates and business rules associated with these rates can be setup in Cass’s rating engine.
• Analyzes complex and large amount of shipment and invoice data.
• Independently interacts with clients via telephone, email, and in person to understand needs, answer questions, and resolve issues related to account processing (data and requirements gathering).
• Provides superior, professional, ongoing, and consistent comm...