Location
Houston
Posted
May 02, 2026
Commute
Local Area
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Job Description
Description We are looking for a Business Analyst to join a team in Houston, Texas, in a contract-to-permanent position. This role is suited for someone who can translate operational needs into clear business solutions while supporting customer service-focused environments. The ideal candidate will work closely with stakeholders to evaluate processes, review documentation, and contribute within an Agile Scrum setting.
Responsibilities:
β’ Gather business needs from stakeholders and convert them into clear, actionable requirements for project teams.
β’ Analyze current workflows within call center and customer service operations to identify process gaps and improvement opportunities.
β’ Review business and technical documents for accuracy, completeness, and alignment with project objectives.
β’ Partner with cross-functional teams to support backlog refinement, sprint planning, and other Agile Scrum activities.
β’ Perform gap analysis to compare existing processes again...
Responsibilities:
β’ Gather business needs from stakeholders and convert them into clear, actionable requirements for project teams.
β’ Analyze current workflows within call center and customer service operations to identify process gaps and improvement opportunities.
β’ Review business and technical documents for accuracy, completeness, and alignment with project objectives.
β’ Partner with cross-functional teams to support backlog refinement, sprint planning, and other Agile Scrum activities.
β’ Perform gap analysis to compare existing processes again...