**What you will do**

**Role Overview**

The Business Analyst, Field Excellence – CRM is a global role within GCCI, contributing directly to the Field Excellence strategy for the JAPAC region. You will play a key role in delivering high‑quality CRM support, optimizing and standardizing processes, and driving operational excellence across multiple markets. Someone curious, analytical, collaborative, and unafraid to challenge the status quo. We value people who think critically, explore new ideas, and see “problems” as opportunities to learn, evolve, and create better solutions.

In this role, you will:

+ **Help define and embed** best‑in‑class CRM and Field Excellence standards
+ **Drive problem** **‑solving** through root cause analysis and sustainable solutions
+ **Support affiliates/ markets** by providing high‑quality CRM assistance for complex issues
+ **Partner directly** with business stakeholders to understand business needs, cl...