Business Analyst (CRM) - Virtusa
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Job Description
Role: Business Analyst
Skill: Business Analyst β CRM (MS365/Siebel/SFDC)
Description:
Β· Document and analyze user business processes and requirements
Β· Conduct testing of new or modified systems
Β· Serve as communications link between user and technical group
Β· Provide ongoing user support including troubleshooting and resolution of system issues
Β· Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
Β· Assisting users with setup of campaigns/events
Β· Monitoring quality of data and processes Creating reports and queries
Β· Adding/Removing users, training new users and maintaining user documentation
Β· Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functiona...