Responsibilities:

• Conduct thorough analysis of current business processes and identify areas for improvement.


• Analyse data to assess trends, identify risks, and support decision-making.


• Collaborate with stakeholders to gather, validate, and document business requirements.


• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0.


• Perform gap analysis between current processes and desired outcomes and recommend solutions.


• Facilitate workshops and meetings to elicit requirements and align stakeholders.


• Work closely with cross-functional teams to support successful implementation of approved process changes.


• Assist with system integration testing (SIT) & user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle


• Conduct regular reviews of processes to identify p...