Responsibilities

• Conduct thorough analysis of current business processes and identify areas for improvement.
• Analyse data to assess trends, identify risks, and support decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0.
• Perform gap analysis between current processes and desired outcomes and recommend solutions.
• Facilitate workshops and meetings to elicit requirements and align stakeholders.
• Work closely with cross‑functional teams to support successful implementation of approved process changes.
• Assist with system integration testing (SIT) & user acceptance testing (UAT) and maintain requirements traceability throughout the project lifecycle.
• Conduct regular reviews of processes to identify potential issues and make recommendatio...